Refund and Return Policy

Shop with confidence with our Returns Policy

Customers may return any opened or unopened merchandise purchased from any GATEWAY NATURALS channel to GATEWAY INT. Shoppe store within 30 days. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a GATEWAY INTERNATIONAL member in which case the store can look up a customer’s purchase history to determine the price that was paid for the item.

Make a Return to any of our The GATEWAY Shoppe or Stores:

Bring your purchase and receipt to any GATEWAY INT online Shoppe or Supplements Offices. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a GATEWAT INT. member in which case the store can look up a customer’s purchase history to determine the price that was paid for the item (s). Online orders paid for with PayPal can be returned to one of our stores. Please note that the item should not be unopened the customer will be refunded via an in-store merchandise credit.

Don’t Live Near One of Our Stores? Make a Return by Mail:

For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.

You may ship your return to either our GATEWAY INT. office.

The GATEWAY NATURALS TRADING LLC                               
Attention: Returns Department

Email : info@gatewaynetworkintl.com                                   

Address: 111 ZEENAH BLDG., 30th  ST., PORT SAEED                         

DUBAI – U.A.E

The GATEWAY NATURALS TRADING LLC            

Email: info@gatewaynetworkintl.com

Address: I-15 (101) ETA STAR HOUSE BLDG., SALAH AL DIN,

DUBAI – U.A.E

Online orders paid for with PayPal and returned to a GATEWAY INT. online Shoppe or GATEWAY INT. Supplements offices will be refunded via merchandise credit for a future store purchase. If you would like for your PayPal account to be credited, return your order, to either of our distribution centers above.

What should I do if my items arrive damaged or defective?

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at info@gatewaynetworkintl.com

or call us at +971 4 883 9839. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.

Can I return products I ordered through the web or over the phone to a retail store?

Yes. You can return a product purchased on our website or over the phone to a retail store for exchange or return. You must, however, bring the credit or debit card you used to make the purchase to receive a credit if applicable. See the returns section for more details.

Please note Amazon purchases cannot be returned or exchanged at retail stores since Amazon restricts credit card information. Amazon purchases must be returned to one of our distribution centers.

Send message via your Messenger App